Cookies are not enabled in your browser.

You must have Cookies enabled for the best experience on our site and to make a purchase.

Learn how to enable Cookies in your browser or call 1-800-426-8020 for assistance.

Customer Service

Returns & Exchanges

Return Policy

As our guarantee states, " Every item we sell carries a lifetime warranty. If you are unhappy with it for any reason, you may return it for an exchange or refund. " You can follow one of three simple ways to return.

Free Exchanges

By Mail

Complete the exchange portion on the back of the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping.

By Phone

To receive your exchange item even faster, simply place your new order at 1-888-495-5170. We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the original item.

Items exchanged without a receipt will be based on current value of the item.


We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and reward certificates, will be refunded as merchandise credit. Please note all sales from our warehouse stores are final.

Returns - Three simple ways

U.S. orders can be returned by one of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option. If your package arrives without a Smart Label, call Customer Service at 1-800-426-8020 and we will send one to you.)

Return to a Store

We'll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.

With receipt

Full refund in the original payment method (excluding shipping charges)

No receipt

Exchange or merchandise credit based on current value of item. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website, or over the phone.

Gift receipt

Exchange or merchandise credit based on the value of item as listed on the receipt.

Returning Items to a Canadian Store

Catalog and website returns and exchanges can be made at any of our Canadian stores.

Use the Prepaid Label

Use the prepaid label on the front of the order summary included with your order. Just drop the package in the mail, give it to your postal carrier or take it to the Post Office. If a prepaid label was not provided on the front of your order summary, please follow the "Return on your own" instructions.

When using the prepaid label you pay nothing up front. Instead, a return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns weighing 5 pounds or less and $8.50 for all other packages.

If you purchased during a "Free Returns" promotion and your purchase met the stated requirements, use the Smart Label to return qualifying items and no deduction will be taken.

Please allow about 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges), less the prepaid label return charge.

Return via Any Shipper

Return your package using the shipper of your choice to the following address:

Eddie Bauer
Customer Returns
6759 Port Rd.
Groveport, OH 43125

Insure the package for the full value of the merchandise being returned. Keep your shipping receipt until the credit for your return has processed.

Please allow a minimum of 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges).

International customers, please see our separate instructions for International returns to receive a refund including all duties and taxes.

Custom Product Returns

All custom items are guaranteed against any shipping damage or manufacturing defects. They cannot, however, be returned for any reason, including color and/or monogram choices, or incorrect size selection.

PayPal Returns & Exchanges

Items purchased using PayPal may be returned by mail to receive credit to a PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer's credit card.

Unfortunately, we are unable to process exchange requests from PayPal returns by mail. Please visit our website or call us at 1-888-495-5170 and we'll be happy to help you place a new order.

International Returns

Our customer care center will help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:

  • Request a return Via FedEx: contact our customer support team at 1-800-426-8020 or Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return. We will send a FedEx return-shipping label to you via email.
  • Refund credit: We will provide you with the value of your credit for the item(s) being returned based on the product(s) value and any related taxes.
  • RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our international returns facility.
  • Prepare your package: Contact our customer support team at 1-888-495-5170 or 1-800-426-8020 or Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return. Pay no postage up front. A flat fee of $6.00 will be deducted from your return credit for packages weighing up to 5 pounds, and $8.50 for all others.
    Fill out the Reason For Return Service form on the back of the original packing slip and include it with your return. Place the FedEx return label on the package and return it using an authorized FedEx facility.
  • Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.

Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please or call us at 1-800-848-4910.

Contact Us. Our customer service specialists are standing by to assist you.
Chat Status
By Phone
8am to 2am EST daily
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
Safe & Secure Shopping
Shop with confidence. Your order is safe and secure.
Privacy | Security