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Customer Service

Returns & Exchanges

RETURN POLICY

We want you to be a happy camper. If you're not, we'll make things right. You may return any product within one year of purchase. You will be issued a full refund in the original form of payment with proof of purchase.

Already tossed the receipt? No worries, if you're an Adventure Rewards member we've stored your receipts for you. If you have no proof of purchase, you'll still get a merchandise credit for half of the original price*.

*Merchandise credits are nontransferable and require a valid photo ID for issuance and redemption.

Online Orders

U.S. orders can be returned to a Eddie Bauer store or by mail. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option. If your package arrives without a Smart Label, call Customer Service at 1-800-426-8020 and we will send one to you.)

Return To A Store

Gear not working the way you had hoped? Head into an Eddie Bauer store and return it for a full refund within one year with proof of purchase. You will be refunded in the original form of payment, excluding shipping charges.

Gifts returned with gift receipt will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt will receive a merchandise credit in the amount of current selling price of item.

By Mail

Complete the return or exchange portion on the back of the Order Summary form and include it with your returned item. When received, we will either process your return and provide a refund in the original form of payment, or if an exchange is requested, we will send the new item out to you once the old item is received back at our warehouse.

By Phone

If you need a shipping label or would like to receive your exchange item even faster, simply place your new order at 1-888-495-5170. We can email you a shipping label for your return or exchange. If you choose to exchange your item via phone, we will charge you for the purchase price of your exchange and will waive shipping. Once your return is received, we will credit you for the cost of the original item.

HOW TO MAKE A RETURN - THREE EASY WAYS

WITH RECEIPT

Get a full refund in the original form of payment (excluding shipping charges).

WITHOUT RECEIPT

If you used your Adventure Rewards number on your purchase, we can look up receipts stored in our system. If you have no proof of purchase, you can get an exchange or a merchandise credit for half the original item price, usable at any Eddie Bauer Store, on the website, or over the phone.

GIFT RECEIPT

Get the exchange or merchandise credit equal to the value of the item listed on the receipt.

CANADIAN STORES

Make any catalog or website returns or exchanges at any of our Canadian Stores.

If your Eddie Bauer package came with a prepaid label, it should be attached to the order summary in the box. Attach it to the box with the item(s) secured inside, and give to a postal carrier or post office. If there wasn't a label, follow the "Return on your own" instructions.

PREPAID LABEL COSTS

A return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns under 5 pounds, and $8.50 for all others.

FREE MAILED RETURNS

If you purchased during a "Free Returns" promotion and your purchase met the qualifications, the Smart Label in your package will require no deduction from your refund upon return.

TIMING

Please allow about 21 business days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged.

Use the shipper of your choice to return your package to this address:

Eddie Bauer
Customer Returns
6759 Port Rd.
Groveport, OH 43125

Please insure the package for the full value of the merchandise being returned and keep your shipping receipt until the credit for your return has been processed.

TIMING

Please allow about 21 business days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged.

COST

Using your personal choice of shipper means no "Free Shipping" can be applied. A return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns under 5 pounds, and $8.50 for all others.

RESPONSIBILITY

Eddie Bauer is not responsible for lost packages that cannot be tracked to our returns distribution center. Please ensure you send it to the correct address to protect your return.

PAYPAL RETURNS & EXCHANGES

Items purchased using PayPal may be returned by mail to receive credit to original PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer's credit card. Unfortunately, we are unable to process exchange requests from PayPal returns by mail. Please visit our website or call us at 1-888-495-5170 and we'll be happy to help you place a new order.

INTERNATIONAL RETURNS

If you reside in any country outside the U.S our customer care center will need to help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:

  • Request a return Via FedEx: contact our customer support team at 1-800-426-8020 or customercare@csc.eddiebauer.com. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return. We will send a FedEx return-shipping label to you via email.
  • Refund credit: We will provide you with the value of your credit for the item(s) being returned based on the product(s) value and any related taxes.
  • RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our international returns facility.
  • Prepare your package: Contact our customer support team at 1-888-495-5170 or customercare@csc.eddiebauer.ca 1-800-426-8020 or customercare@csc.eddiebauer.com. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return. Pay no postage up front. A flat fee of $6.00 will be deducted from your return credit for packages weighing up to 5 pounds, and $8.50 for all others.
    Fill out the Reason For Return Service form on the back of the original packing slip and include it with your return. Place the FedEx return label on the package and return it using an authorized FedEx facility.
  • Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.

Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please emailcustomercare@csc.eddiebauer.com or call us at 1-800-848-4910.

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Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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