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Customer Service

FREQUENTLY ASKED QUESTIONS

Tax

Sales tax on your order is calculated according to the destination of the merchandise, since states have individual tax laws. Eddie Bauer doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the taxing jurisdiction. We are required to collect tax on any order sent to states where we operate a retail business.

There is no sales tax on orders delivered to AK, DC, DE, HI, MT, NH, OR ,RI and WV.

State sales tax is charged on total merchandise (excluding some clothing and footwear) for orders delivered to: IA, ID, MA, MN, NJ, OK, UT and WY.

State sales tax is charged on total merchandise in: AL, AZ, CA, LA, MD, ME, VA and VT.

State sales tax is charged on total merchandise in: AR, CO, CT, FL, GA, IL, IN, KS, KY, MI, MO, MS, NC, ND, NE, NM, NV, NY, OH, PA, SC, SD, TN, TX, WA and WI.

SHIPPING

AS OF FEB. 20, 2020, EDDIE BAUER IS NO LONGER SHIPPING INTERNATIONALLY OUTSIDE OF THE U.S. AND CANADA. We are in the process of upgrading our systems and looking to provide an updated, enhanced international shipping experience later in 2020.

Shipping to Canada, please shop www.eddiebauer.ca

U.S. SHIPPING INFORMATION

Including US, APO/FPO and US Territories

Order Total Standard (Delivers in 5-7 business days) Expedited Shipping (2-Day Shipping) Overnight Shipping
Up to $50 $7.99 $17.99 $22.99
$50.01-$80 $9.99 $19.99 $24.99
$80.01-$110 $11.99 $21.99 $26.99
$110.01-$140 $13.99 $23.99 $28.99
$140.01-$170 $15.99 $25.99 $30.99
$170.01 and up $17.99 $27.99 $32.99

APO/FPO & U.S. Territories: Please allow 2 weeks for delivery. 2-Day Shipping and Overnight Shipping are not available.

PO Boxes: 2-Day and Overnight shipping are not available.

Orders placed after 12PM EST: Add 1 day to the shipping time.

Some products have additional delivery charges listed on pages where they’re sold.

Items Shipped From Our Stores: To increase available inventory for online and catalog shoppers, we sometimes ship items directly from retail locations. Because of this, some items might be shipped separately, but at no extra cost. We cannot provide gift boxes for items shipped from stores.

Estimate Order Total

Until we know your complete shipping address in checkout, your order total is only an estimate, but it's a very good estimate.

Once you have entered the specific street address where your package will be shipped, we will calculate the exact tax amount, and as a result, your actual order total.

How do I add a promotion?

You can add a promotion code to your order by typing it into the Promotion Code button in your shopping cart.

If you are having difficulty, please review the promotion's details to ensure how and when it can be used.

Discount and free delivery codes should be placed in the Promotion Code field before the order is sent. But, if you have placed the order within 14 days of your request, we can apply it to your order for you. Justemail us 24 hours a day, 7 days a week and complete the email form (Don't forget to include your order number, name, address, and the promotion code you're using in the comments field), and we'll be happy to make the adjustment for you.

What if A Sale Price is Lower Than A Promotional Discount?

After you've entered your coupon code in checkout, we compare the new discounted price against the current price of each item in your shopping bag (including sale and BOGO prices, and multiple purchase discounts). We will automatically apply the deeper discount of the two, so you can always be sure you're getting the lowest possible price.

How can I send a gift or ship to another address?

If you'd like to send a gift, just enter the recipient's information for the shipping address. When you send to a name and address different than the info on the billing address, the invoice will arrive without prices included. Unfortunately, we are not able to mark packages as gifts.

You can also add gift boxes from the shopping cart for eligible items.

How To Empty Your Cart

If you're receiving a message stating your cart is empty, it may be because your browser is not set to accept cookies. To fix this, just check your browser setting and enable your cookies.

Why do you need cookies? Our site is designed to use cookies to keep track of the items you order during your shopping session. When you're ready to check out, all of the items are saved in your shopping cart by using the cookies. If you don't enable cookies in your browser, our site won't remember what you've ordered, therefore making your shopping cart empty.

For more information, read our complete Privacy Policy. If you prefer to order over the phone, please call and we'll be happy to place your order for you.

Note: You can now keep items in your cart for up to 30 days, but this doesn't guarantee the item will be available when you check out.

How to Redeem Gift Cards & Certificates

You can redeem Gift Cards, E-Gift Cards, and Certificates at eddiebauer.com, by phone (1-800-426-8020), and in retail stores. Just follow these easy steps:

Online

During the Payment checkout step, look at your card/email/certificate information and enter the number shown. (For help finding your card information, see below.)

By Phone

Call 1-800-426-8020. Please have your card/email/certificate number ready when you place your order.

In Retail Stores

At checkout, present card/email/certificate plus valid picture ID to the sales associate. Find the store nearest you.

Track Your Order

If you already have an account, you can track the status of your order once it has shipped. Log in to access your account now. You will also receive an email notice once the order has shipped, usually within one business day for orders placed by 6 p.m. ET.

Having an account also allows you to access current and past orders for up to nine months.

If you don't have an account but would like to start one, create an account now.

Returns & Exchanges

Please see the Returns & Exchanges page in the Customer Service section of our site for complete details.

How can I tell if my order has been submitted?

After sending your order you will receive a receipt page including a reference number and details on your order. The receipt page can be printed for your records if you want. We'll also send an email acknowledgement shortly to the email address you entered on your order.

It's unlikely, but if you should receive an error message after clicking Send this Order & View Receipt please cut and paste the message and send it to us via email. If you don't receive a receipt, pleaseemailus as well.

Can I change my order after it has been submitted?

Can I change my order after it's sent? Once your order is submitted, it can't be changed. The order processing begins as soon as you click Submit Order.

When will my order ship?

Once you click Send this Order & View Receipt the order is transmitted. This may take a few moments, so please don't double click!

You will get a receipt page that will have order details and an email will also be sent to you shortly after you get your receipt.

The order is then processed and shipped out. Once shipped, you can start tracking the package in our Track Your Order Status feature if you have an account. After your package has shipped we will send you another email indicating the package is on its way.

If you still have a question please feel free to either email us at customercare@csc.eddiebauer.com or call our sales associates at 1-800-426-8020.

Can I cancel Backordered items?

You can cancel your backordered item by sending us an email 24 hrs a day, 7 days a week or by calling 1-800-426-8020. Please include your name, address, order number and item to be cancelled.

One Tree Initiative

Four Quarters. Ten Dimes. Sometimes a dollar doesn't sound like much. But at Eddie Bauer, this small change can buy a lot. When you "add a dollar" to the Eddie Bauer Global ReLeaf tree project, we'll plant a new tree in North America on your behalf. It's part of our continuing partnership with American Forests to reforest areas that have been devastated by natural disasters and plant trees in and around urban areas. Because Eddie Bauer is committed to this tree-planting program, we've made it easy for you to get involved. You can "add a dollar, plant a tree" in our stores, through our catalogs or online at eddiebauer.com. Just ask to add $1 or more to your purchase total.

Can I change the email address I use to log into eddiebauer.com?

Yes, first you will have to login to your personal account. Logging in ensures the security of your account information. Once you're logged in we'll take you right to the page where you can edit your address. Log in now.

Note: The email address you use for your account is separate from the email address you use to receive Eddie Bauer Email about special events, offers and sales. If you would like to update your e-mail address for Eddie Bauer Email, sign up with your new address and simply unsubscribe from your old address by clicking the link at the bottom of any promotional email you've received from us.

Contact Us. Our customer service specialists are standing by to assist you.
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(Monday through Friday)
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Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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