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Returns & Exchanges

Customer Service

Return Policy

As our guarantee states "Every item we sell will give you complete satisfaction or you may return it for a full refund" You can follow one of our three simple ways to return.

Free Exchanges

By Mail

Complete the exchange portion on the back of the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping.

By Phone

To receive your exchange item even faster, simply place your new order at 1-800-426-8020. We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the original item.

Refunds

We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and award certificates, will be refunded as merchandise credit. Please note all sales from our warehouse stores are final.

Returns - Three simple ways

U.S. orders can be returned with your choice of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option.)

Return to a Store

We'll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.

With receipt

Full refund in the original payment method (excluding shipping charges)

No receipt

Exchange or merchandise credit. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website or over the phone.

Gift receipt

Exchange or merchandise credit.

Returns or exchanges to Canadian stores

Catalog and Internet returns and exchanges can be made to our Canadian stores however duty charges will be forfeited. Duty can only be reimbursed when product is returned to Eddie Bauer in the United States. To receive a credit including all duties and taxes, see our instructions for International returns by mail.

Use the Prepaid Label

Use the prepaid label on the front of the order summary included with your order. Just drop the package in the mail, give it to your postal carrier or take it to the Post Office. If a prepaid label was not provided on the front of your order summary, please follow the "Return on your own" instructions.

When using the prepaid label you pay nothing up front. Instead, a return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns weighing 5 pounds or less and $8.50 for all other packages.

If you purchased during a "Free Returns" promotion and your purchase met the stated requirements, use the Smart Label to return qualifying items and no deduction will be taken.

Please allow about 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges), less the prepaid label return charge.

Return via Any Shipper

Return your package using the shipper of your choice to the following address:

Eddie Bauer
Customer Returns
6759 Port Rd.
Groveport, OH 43125

Insure the package for the full value of the merchandise being returned. Keep your shipping receipt until the credit for your return has processed.

Please allow a minimum of 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges).

International customers, please see our separate instructions for International returns to receive a refund including all duties and taxes.

International Returns

Our customer care center will help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:

  • Request a return: contact our customer support team at 1-800-848-4910 or CustomerService@service.eddiebauer.com. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return.
  • Refund credit: we will provide you with the exact value of your credit for the item(s) being returned based on the product(s) value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
  • RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our international returns facility.
  • Prepare your package: fill out the Reason for Return Service form on the back of the original packing slip including the RMA number. Package your return items along with the return form and address it to the international return address.
  • Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.

Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please email CustomerService@service.eddiebauer.com or call us at 1-800-848-4910.

By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
For Hearing Impaired
TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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Every item we sell will give you complete satisfaction or you may return it for a full refund.™

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