As our guarantee states "Every item we sell will give you complete satisfaction
or you may return it for a full refund" You can follow one of our three simple
ways to return.
Complete the exchange portion on the back of the Order Summary form and include
it with your returned item. We will send the new item out to you and we will
pay for the shipping.
To receive your exchange item even faster, simply place your new order at 1-800-426-8020.
We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the
Items exchanged without a receipt will be based on current value of the item.
We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and award certificates, will be refunded as merchandise credit based on current value of item. Please note all sales from our warehouse stores are final.
PayPal Returns & Exchanges
Items purchased using PayPal may be returned by mail to receive credit to a PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer's credit card.
Unfortunately, we are unable to process exchange requests from PayPal returns by mail. Please visit our website or call us at 1-800-426-8020 and we'll be happy to help you place a new order.
Returns - Three simple ways
U.S. orders can be returned with your choice of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option.)
Custom Product Returns
All custom items are guaranteed against any shipping damage or manufacturing defects. They cannot, however, be returned for any reason, including color and/or monogram choices, or incorrect size selection.
We'll gladly issue a refund in the original form of payment if you are not
completely satisfied with your purchase.
Full refund in the original payment method (excluding shipping charges)
Exchange or merchandise credit based on current value of item. A merchandise credit can be applied to any Eddie Bauer
purchase in our stores, on the website or over the phone.
Exchange or merchandise credit based on current value of item.
Returns or exchanges to Canadian stores
Catalog and Internet returns and exchanges can be made to our Canadian stores however
duty charges will be forfeited. Duty can only be reimbursed when product is returned
to Eddie Bauer in the United States. To receive a credit including all duties and taxes,
see our instructions for International returns by mail.
Use the Prepaid Label
Use the prepaid label on the front of the order summary included with your order. Just drop the package in the mail, give it to your postal carrier or take it to the Post Office. If a prepaid label was not provided on the front of your order summary, please follow the "Return on your own" instructions.
When using the prepaid label you pay nothing up front. Instead, a return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns weighing 5 pounds or less and $8.50 for all other packages.
If you purchased during a "Free Returns" promotion and your purchase met the stated requirements, use the Smart Label to return qualifying items and no deduction will be taken.
Please allow about 14 business days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery charges), less the prepaid label return charge.
Return via Any Shipper
Return your package using the shipper of your choice to the following address:
6759 Port Rd.
Groveport, OH 43125
Insure the package for the full value of the merchandise being returned. Keep your
shipping receipt until the credit for your return has processed.
Please allow a minimum of 14 business days for us to receive and process your return
or exchange. We'll credit or refund the value of the merchandise total and
any taxes you were charged (excluding delivery charges).
International customers, please see our separate instructions for International returns
to receive a refund including all duties and taxes.
Our customer care center will help you process your return. Customers who received their orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:
Request a return: contact our customer support team at 1-800-848-4910
CustomerService@service.eddiebauer.com. Provide your Eddie Bauer order number,
a description of the item you wish to return, and the reason for the return.
Refund credit: we will provide you with the exact value of your credit for the item(s)
being returned based on the product(s) value and any related duties and taxes, less
return handling fees for customs and brokerage, if applicable.
RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our international returns facility.
Prepare your package: fill out the Reason for Return Service form on the back of the original packing slip including the RMA number. Package your return items along with the return form and address it to the international return address.
Send your package: insure your shipment for the full value of the merchandise.
Keep your receipt until the credit appears on your credit card statement. C.O.D.
returns are not accepted.
Borderfree will credit your return once the package is received, typically
within 14-30 business days after you send it. If you have any further questions,
please email CustomerService@service.eddiebauer.com
or call us at 1-800-848-4910.