Firstly, whoever they hired to deliver the coat left the package on the sidewalk, outside my apartment building in a busy city. I was lucky that a neighbor happened to be coming home as the truck was leaving, or it would have been gone into someone else's hands. Secondly, the coat was ridiculously large. It's a shame that Eddie Bauer continues to think that all tall people are fat, and don't make smaller sizes available. I'm almost 6 feet tall, have linebacker size shoulders, and still the sleeves on this came down to my fingertips. It was like a child playing dressup in their parents clothes. The only reason I marked it 2 stars instead of fewer stars is the ease of free returns, and it looks like a quality coat, if they had carried it in my size. But since I can't trust delivery after this experience, I will never be ordering from Eddie Bauer again.