I have always been a fan of Eddie Bauer products, so I trusted that this backpack would live up to expectations, without having to see it before buying. But it is so wrinkled from being packed in its own pocket, that I would be ashamed to use it. I tried hanging it up in the bathroom, hoping that steam from the shower would help, but it didn't. Also, the way the seams are stitched have added to the problem, creating additional puckering. Really a mess! I don't know if this is just one backpack that came out bad, or if this is the way they all look...I didn't see this complaint in other reviews, but I guess I will have to return it and look elsewhere to buy one.