I love the Zen Travel Tote so much I ended up purchasing a second one after I received the first one. It is just the right size for me to use professionally and recreationally. Handles are perfect length for me to put over my shoulder or carry in hand without the bottom dragging while I walk. I like the pockets inside and out and the ZIPPERED water bottle compartment.My only complaint is design of the clip on the removable, adjustable strap, which caused me to return the bag THREE times thus far. There is a spring inside the clip that attaches the strap to the bag and the spring keeps falling out whenever I wear the bag crossbody. When the spring falls out, the strap is rendered unusable. Eddie Bauer, please, please, please redesign the clip and and I will stop returning the bag. I love the bag too much to give up on it. However, I am getting tired of returning the bag after using the strap between 1 and 6 times. Also, I wish I could exchange just the strap instead of exchanging the whole bag each time the problem occurs. All-in- all, I LOVE the bag NOT the clip on the adjustable strap.