What a disappointment this bag was to me. After using is lighlty just ONCE, I went to grab it for a second use and noticed that one half of the sternum strap was missing. This is a big design flaw since those parts are attached by a loop and snap that comes unsnapped quite easily. A sternum strap is a must-have for me on the trails so, without one, a bag is next to useless to me. I emailed Eddie Bauer and they responded saying that they don't stock or sell replacement parts for their products. Great. So now I have a bag that I have no use with and have to begin the return process. Expected more from Eddie Bauer.