These were very stiff when I received them. I washed them according to the instructions hoping they would soften. After washing and drying them on low three times they are still stiff and the pillow cases are terribly wrinkled. I have emailed Eddie Bauer twice in order to return them for free as there is no store close to me. I have received no response from them other than an auto-reply email saying they are looking into it. That was several weeks ago. I am very disappointed with the sheets and with the customer service.