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Last updated: September 4, 2019
In 1920, Eddie Bauer wrote his business creed, a statement explaining the services he'd provide for his customers. We still follow this same creed today: "To give you such outstanding quality, value, service and guarantee that we may be worthy of your high esteem." Here at Eddie Bauer, we take this promise seriously and we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You're very important to us and we want to provide you with a safe and secure online experience.
When we use the term “personal information” in this Policy, we mean information relating to an identified or identifiable natural person, such as an individual’s full name, postal address, e-mail address, telephone number, payment information, and location information. When other data (such as consumer preferences) is directly associated with such information, we also treat this other data as personal information.
We may collect different kinds of information from or about you:
We may combine information we collect in different ways, and combine it in your customer profile.
Generally speaking, we use personal information to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements, and to protect us and our users.
We make certain information available to strategic partners that work with us to provide our products and services or help us market to customers.
For more information, including privacy policies, regarding such companies please see that company's home page and click on their Information link; or review the customer service section of any catalog you may receive from that company.
A "cookie" is a small data file stored on your computer. At Eddie Bauer, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping bag, user- specific information on pages accessed, and previous visits to our site. Through cookies, web beacons, and similar technologies, we may alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; provide advertisements that are tailored to your interests; or, customize Web page content.
Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls and to exercise your cookie preferences, visit your browser or device’s help material. By choosing to accept an Eddie Bauer cookie you allow us to maintain the preferences stored in your Eddie Bauer "My Account" and process your order. If you choose not to accept the cookie, you will not be able to use certain features of our website and services, including making purchases on the Eddie Bauer site.
If you are shopping Eddie Bauer and are having difficulty adding products to your shopping bag or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify, including eddiebauer.com. Please click here for instructions on how to override your normal cookie handling practices. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone at 1-800-426- 8020.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. Depending on where you live, you may have the rights described below.
You have the right to access, correct, or delete the personal information that we collect. You are also entitled to object to or restrict, at any time, the further processing of your personal information. You have the right to receive your personal information in a structured and standard format.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. You may also lodge a complaint with the competent data protection authority regarding the processing of your personal information.
If you are a California resident, California law permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. You may contact us to exercise your rights. If you are a California resident under the age of 18, and you are a registered user of our products or services, California law permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please contact us with specific information about where the content or information is posted and attesting that you posted it. We will then make reasonable, good faith efforts to remove the post from prospective public view, or anonymize it so you cannot be individually identified, to the extent required by applicable law. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
We have implemented physical, technological, and organizational safeguards and security measures designed to protect against the loss, misuse, or unauthorized access or disclosure of your personal information under our control. We also take measures to protect the personal information we disclose to third parties, for example by entering into contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used. Please be aware that, despite our efforts, no security measures are perfect or impenetrable. You can help us by protecting and keeping your passwords safe at all times, and not using the same password for different applications or sites. You also can protect yourself and help us reduce the risk of fraud by promptly notifying us if you suspect that your credit card, user name or password is lost, stolen or used without permission. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
You can help us identify attempts at fraud.
Eddie Bauer will never ask you for sensitive personal information in an email.
If you receive a suspicious email appearing to come from Eddie Bauer, such as one requesting that you confirm personal information like your credit card number, or if you have received an email implying that it has been sent by Eddie Bauer after you have Opted Out of receipt of Eddie Bauer emails, you may forward the suspicious email to firstname.lastname@example.org.
You should not respond directly to suspicious email. And do not click on or open any hyperlink embedded in the suspicious email.
There are a few common features of fraudulent emails that can help you identify them as spam. The two most frequent are:
We encourage all of our customers to protect themselves and their information:
If you have already provided information in response to a suspicious email that appeared to have been sent by Eddie Bauer, you may report the suspicious email by forwarding it to email@example.com.
Thank you for helping us monitor and prevent fraud.
We do not knowingly collect, use, or disclose information from children under 18. If we learn that we have collected the personal information of a child under 18 we will take steps to delete the information as soon as possible. Please immediately contact us if you become aware that a child under 18 has provided us with personal information.
We may periodically change this Privacy Statement and expect most changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement. For any significant changes to the Privacy Statement, we will provide you with a prominent notice of such changes.
Where applicable, your continued use of our Site after the effective date of this Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our website.
Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
Call 24-hours a day at 1-800-426-8020
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If you prefer not to receive Eddie Bauer catalogs from us, please contact us or call 1-800-426-8020. Please include your full name and mailing address as it appears on your catalog. We will remove your name from our mailing list as soon as possible. Please recognize that you may receive another catalog before we are able to remove you. If you wish to be placed on our " Do Not Call " list, please let us know during the call, contact us or call 1-800-426-8020.