Making a change to an order that has not been submitted is easy!
If you haven't submitted your order yet, simply click on the "Shopping Bag" button.
This will take you directly to your Shopping Bag where you can click on the "Edit"
links to make any changes you'd like to your items. When you're done, click on the
"Begin Checkout" button again to be taken to the "Address" page. Complete the
information and then follow the steps. You'll receive a receipt at the end of the
ordering process. Just print the receipt and keep it for your records. Simple as that!
Making a change to an order I've already placed
Once an Internet order has been placed, there's no way to change it because it's
automatically processed as soon as you press "Send this Order and View Receipt."
If you need to change an item, please return it to us as soon as you receive it.
If you want to add an item, just place another order.
Adding a discount or free shipping code to an order I've already placed
Well, you can't add a discount or free shipping code to an order you just placed,
but we can! Normally, discount and free shipping codes should be placed in the
Promotion Code field on the Delivery & Extras page of the order before it's sent.
But if you place your order and then realize you omitted the discount or free shipping
code, we can add it for you. You may initially be charged the full amount, however if so,
you will also see the appropriate amount credited. Just send us an email by completing
our online form (don't forget to include your order number, name, address and the
code you're using in the comments field) or call Customer Satisfaction at 800-426-8020,
and we'll be happy to add it for you. Sorry, but we cannot apply discount or
shipping codes to previous orders.
