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Eddie BauerCustomer ServiceUsing the Website

Using the Website

Using Our Website

We have listed some of the most common questions online shoppers ask. If you have additional questions or would like some personal assistance, please email us at CustomerService@service.eddiebauer.com or call us at 1-800-426-8020.

Catalog Quick Order

Placing a catalog order online is easy!
Our Catalog Quick Order feature takes you directly to the items you want. Just type in an item number from our catalogs or web site into the Catalog Quick Order boxes and we'll take you right to that item. A sample catalog item number is circled in red below:

  • Catalog Item number Example

Try Catalog Quick Order now.

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Payment Options

Credit Cards: MasterCard, Visa, American Express, Discover Card, Diner's Club and the Eddie Bauer Credit Card, issued by World Financial Network National Bank (WFNNB).

In our stores we accept the above credit cards, as well as cash and personal checks.

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Browser Requirements

Our web site is designed for use with the latest versions of Internet Explorer (at least version 6 for Windows), Firefox (at least version 2 for Windows or Mac), Safari (at least version 3 for Mac or Windows) and Chrome (at least version 2 for Windows or Mac). If you currently use older versions of these browsers or choose to use another browser, you may experience technical difficulties with some pages of our web site. You must also have both JavaScript and cookies enabled in your browser's preferences.

Updating your browser is free of charge. Download the latest versions of Internet Explorer, Firefox or Safari.

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Adobe Flash Player

To view online animations, your browser must have Adobe Flash Player installed.

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Secure Ordering

To place an order on our site, your browser must be SSL-compliant and have a "secure mode." Look for the closed lock or unbroken key icon on the bottom of the checkout page to see if your SSL is active and your information is secure.)

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JavaScript and Security Settings

For the best interactive experience, our site makes extensive use of JavaScript. Your browser's preferences must have JavaScript enabled for our site to work properly and to make a purchase. If you use Internet Explorer and you have changed the security settings up to the highest levels, this will also disable JavaScript and cause the site not to function as it should.

How to enable JavaScript



Internet Explorer

To enable JavaScript, adjust your browser's security settings for eddiebauer.com:

  • Select "Internet Options" from the "Tools" Menu
  • Click the "Security" Tab
  • Select the "Trusted Sites" zone
  • Click the "Sites" button
  • Under "Add this website to the zone:" type "www.eddiebauer.com" and then click "Add"
  • Click "Close"
  • Set the Security Level Slider to "Medium" or lower for your Trusted Sites
  • Refresh the page

Firefox


  • Select "Options" from the "Tools" menu
  • Click the "Content" Tab
  • Select the "Enable JavaScript" checkbox (make sure the box is checked)
  • Click "OK"
  • Refresh the page

Safari


  • Select "Preferences" from the "Safari" menu on Mac or the "Edit" menu on Windows
  • Click the "Security" Tab.
  • Select the "Enable JavaScript" checkbox (make sure the box is checked)
  • Click "OK"
  • Refresh the page

Chrome


  • Select "Options" ("Preferences" on Mac) from the "Chrome" menu
  • Click the "Under the Hood" Tab.
  • Click "Content Settings" in the Privacy section
  • Click "Allow all sites to run JavaScript (recommended)" in the JavaScript section
  • Refresh the page
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Cookies

Cookies are bits of information that are sent from our web site and stored on your computer. Eddie Bauer uses cookies to help us keep track of the items in your order as you shop our site and place them into your shopping bag or wish list, so they must be in enabled to order from our site.

How to enable cookies on your browser:



Internet Explorer

To enable cookies, change your privacy settings to "Medium"

  • Select "Internet Options" from the "Tools" Menu
  • Click the "Privacy" Tab
  • Set the Privacy Slider to "Medium"
  • Click "OK"

Firefox


  • Select "Options" from the "Tools" menu
  • Click the "Privacy" Tab
  • Select "Accept cookies from sites"
  • Click "OK"

Safari


  • Select "Preferences" from the "Safari" menu on Mac or the "Edit" menu on Windows
  • Click the "Security" Tab.
  • Under the "Accept cookies" option, select either "Always" or "Only from sites you navigate to"
  • Click "OK"

Chrome


  • Select "Options" ("Preferences" on Mac) from the "Chrome" menu
  • Click the "Under the Hood" Tab.
  • Click "Content Settings" in the Privacy section
  • Click "Allow local data to be set (recommended)

How to enable cookies only for eddiebauer.com:



Internet Explorer


  • Select "Internet Options" from the "Tools" Menu
  • Click the "Privacy" Tab
  • Click the "Sites" button
  • For "Address of web site:" type "www.eddiebauer.com" and then click "Allow"
  • Click "OK"
  • Click "OK" to close Internet Options

Firefox


  • Select "Options" from the "Tools" menu
  • Click the "Privacy" Tab
  • Click the "Exceptions..." button
  • For "Address of web site:" type "www.eddiebauer.com" and then click "Allow"
  • Click "Close"
  • Click "OK"

Chrome


  • Select "Options" ("Preferences" on Mac) from the "Chrome" menu
  • Click the "Under the Hood" Tab.
  • Click "Content Settings" in the Privacy section
  • Click "Manage Exceptions" button in Cookies section
  • In the "Hostname Pattern" field type "www.eddiebauer.com" and click "Allow"
  • Click close
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