Every time you visit our website, we automatically collect your Internet service provider's address, the Web page from which you came, and a record of your activity on our site.

When you purchase from Eddie Bauer or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.

We also collect the information you provide to us when you register for "My Account", participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via email, "Ask Eddie" or "Live Chat".)

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings or telephone calls from us, please Click here for contact information.

We occasionally provide your name and postal address (but not your email address) to a select group of companies whose products you may find of interest. If you do not want us to share this information with these companies, we can add your name to our "do-not-share" list. Please Click here for contact information.

We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please Click here for contact information, or click the "unsubscribe" link on any promotional email you receive from us. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

In some instances, we use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner other than in helping us to provide you with the products and services available from Eddie Bauer. For more information about these companies, Click here.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

If you make a purchase from another company's catalog or website that is "presented by Eddie Bauer" the information you provide to that company, such as your credit card number and contact information, is provided to that company and not to Eddie Bauer. Providing this information to the company enables the transaction to take place. However, you should know that the company may, if you do not advise them to the contrary, share your name and postal and email addresses with third parties, including Eddie Bauer. You should also know that these companies have their own privacy and data collection practices and are not covered by the Eddie Bauer privacy statement.

For more information, including privacy policies, regarding companies who send catalogs or host websites "presented by Eddie Bauer" please see that company's home page and click on their Information link; or review the customer service section of any catalog you may receive from that company.

A "cookie" is a small data file stored on your computer. At Eddie Bauer, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping bag, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database.

We do not use cookies to store any of your personal or financial information on your computer.

We recognize that you have a choice to refuse cookies. However, by choosing to accept an Eddie Bauer cookie you allow us to maintain the preferences stored in your Eddie Bauer "My Account" and process your order. If you choose not to accept the cookie, purchasing is not possible on the Eddie Bauer site.

If you are shopping Eddie Bauer and are having difficulty adding product to your shopping bag or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify, including eddiebauer.com and eddiebaueroutlet.com. Please click here for instructions on how to override your normal cookie handling practices. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone at 1-800-426-8020.

We provide you access to the following information if you send us an email, call us or write to us:

• Financial information (such as credit card account information)
• Unique identifier information (customer number or password)
• Transaction information (dates on which you made purchases, amounts and types of purchases)
• Contact information (name, address, phone number)

We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested. Click here for contact information.

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-800-426-8020. When you apply on-line for an Eddie Bauer® Charge Card, we will direct you to the World Financial National Bank (WFNB) website. See the WFNB website for information on its privacy statement.

Eddie Bauer does not seek to solicit information from anyone under the age of thirteen (a "Child"). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.

Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.

By Postal Mail:

Eddie Bauer Customer Service

P.O. Box 7001

Groveport, OH 43125

By Phone:

Call 24-hours a day at 1-800-426-8020

By Email:

CustomerCare@csc.eddiebauer.com

If for any reason you would like to be taken off the email list that notifies you of upcoming events, offers and sales, simply click the unsubscribe link provided at the bottom of every email we send.

Occasionally we make our customer list available to carefully screened companies whose products may interest you. If you prefer not to receive such mailings, or if you want to remove your name from our mailing list, call 800-426-8020. To remove your name from the mailing lists of direct-mail companies, contact: Mail Preference Service, c/o Direct Marketing Association, P.O. Box 643, Carmel, NY 10512. Canada: Canadian Marketing Association, 1 Concorde Gate, Suite 607, Don Mills, Ontario M3C 3N6.

Eddie Bauer is an active member of the Direct Marketing Association (DMA). Click here for additional privacy information from the DMA. If you feel that our site is not following our stated privacy policy, please contact us. You may also contact the DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org.