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Returns & Exchanges

Return Policy

As our guarantee states "Every item we sell will give you complete satisfaction or you may return it for a full refund" You can follow one of our three simple ways to return.

Free Exchanges

By Mail

Complete the exchange portion on the back of the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping.

By Phone

To receive your exchange item even faster, simply place your new order at 1-800-426-8020. We will charge you for the purchase price of your exchange and will waive shipping. Once your return is received we will credit you for the cost of the original item.

Refunds

We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and award certificates, will be refunded as merchandise credit. Please note all sales from our warehouse stores are final.

Returns - 3 simple ways

U.S. orders can be returned with your choice of three methods. Choose the most convenient option for you. (For Free Returns during a promotional period you must use the Smart Label option.)

Return to a Store

We'll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.

With receipt

Full refund in the original payment method (excluding shipping charges)

No receipt

Exchange or merchandise credit. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website or over the phone.

Gift receipt

Exchange or merchandise credit.

Returns or exchanges to Canadian stores

Catalog and Internet returns and exchanges can be made to our Canadian stores however duty charges will be forfeited. Duty can only be reimbursed when product is returned to Eddie Bauer in the United States. To receive a credit including all duties and taxes, see our instructions for Canadian returns by mail.

Canadian Returns

Our customer care center will help you process your return. Customers who received their orders through Canada Post Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:

  • Request a return: contact our customer support team at 1-800-848-4910 or CustomerService@service.eddiebauer.com. Provide your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return.
  • Refund credit: we will provide you with the exact value of your credit for the item(s) being returned based on the product(s) value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
  • RMA number: you will be assigned a Return Material Authorization (RMA) number and the mailing address for our Canadian returns facility.
  • Prepare your package: fill out the Reason for Return Service form on the back of the original packing slip including the RMA number. Package your return items along with the return form and address it to the Canadian return address.
  • Send your package: insure your shipment for the full value of the merchandise. Keep your receipt until the credit appears on your credit card statement. C.O.D. returns are not accepted.

Canada Post Borderfree will credit your return once the package is received, typically within 14-30 business days after you send it. If you have any further questions, please email CustomerService@service.eddiebauer.com or call us at 1-800-848-4910.

What if something I order goes on sale?

If something you ordered goes on sale within two weeks of your purchase, let us know and we will adjust the price. Adjustments will be made in the original form of payment and must be made within 14 days of the original ship date or store purchase date. For cash payments, a refund check will be mailed within two weeks.