Easy Exchanges and Returns
Our Guarantee
Every item we sell will give you complete satisfaction or you may return it for a full refund.®
If, at any time, you are not completely satisfied with your purchase, simply exchange it or return it to us for a refund (or merchandise credit, depending on your form of payment).
- Exchanges and Returns Topics
- Free Exchanges
- 3 Simple Ways to Return:
- Returning a gift
- Refund by payment method
- Sale price adjustments
- Canadian returns
Free Exchanges
- By mail
- Complete the exchange portion on the back of the Order Summary form and include it with your returned item. We will send the new item out to you and we will pay for the shipping and handling.
- By phone
- To receive your exchange item even faster, simply place your new order at 1-800-426-8020. We will charge you for the purchase price of your exchange and will waive shipping and handling. Once your return is received we will credit you for the cost of the original item.
3 Simple Ways to Return
- Return using the SmartLabel™
- Return on your own
- Return to any U.S. Eddie Bauer store
Return using the SmartLabel™
Use the SmartLabel™ on the front of the order summary included with your order. Just drop the package in the mail, give it to your postal carrier or take it to the Post Office. If a SmartLabel™ was not provided on the front of your order summary, please follow the "Return on your own" instructions.
When using the SmartLabel™ you pay nothing up front. Instead, a return shipping charge of $6.00 will be deducted from your merchandise credit or refund for returns weighing 5 pounds or less and $8.50 for all other packages.
Please allow about 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges), less the SmartLabel™ return charge.
Return on your own
Return your package using the shipper of your choice to the following address:
- Eddie Bauer, Inc.
- ATTN: Customer Returns
- 6759 Port Rd.
- Groveport, OH 43199
Insure the package for the full value of the merchandise being returned. Keep your shipping receipt until the credit for your return has processed.
Please allow a minimum of 14 days for us to receive and process your return or exchange. We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).
Canadian customers, please see our separate instructions for Canadian returns to receive a refund including all duties and taxes.
Return to an Eddie Bauer Store
We'll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.
- With receipt
- Full refund in the original payment method (excluding delivery and handling charges)
- No receipt
- Exchange or merchandise credit. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website or over the phone.
- Gift receipt
- Exchange or merchandise credit.
Store Locations
To find a store near you, use our Store Locator or call 1-800-552-8943.
Returns or exchanges to Canadian stores
Catalog and Internet returns and exchanges can be made to our Canadian stores however duty charges will be forfeited. Duty can only be reimbursed when product is returned to Eddie Bauer in the United States. To receive a credit including all duties and taxes, see our instructions for Canadian returns by mail.
Returning a Gift
If you received the item as a gift, please complete the gift section located below the Exchange/Return form included with your order.
Refund by Payment Method
Refunds will be issued based on the original form of payment as indicated below.
| Original method of payment | How we'll refund you |
| Credit Card | Same card as original purchase |
| Cash or Money Order | Cash (Retail Stores Only) |
| Check | Refund check sent within 7 business days (Catalog/Internet) |
| Gift Card | Gift Card or Certificate |
| E-Gift Card | Merchandise credit |
| Merchandise credit | Merchandise credit |
| Multiple payment methods | Same as original purchase |
| Award Certificate | Merchandise credit |
| Gift Receipt | Merchandise credit |
| Traveler's Check | Cash (Retail Stores Only) |
| Exchange Receipt | Merchandise Credit |
Sale Price Adjustments
If something you ordered goes on sale within two weeks of your purchase, let us know and we will adjust the price. Adjustments will be made in the original form of payment and must be made within 14 days of the original ship date or store purchase date. For cash payments, a refund check will be mailed within two weeks.
Canadian Returns
For Canadian orders, our customer care center will assist you with processing your return. Customers who received their orders through Canada Post Borderfree will be refunded all duties and taxes that were initially paid on the items returned. Please follow the instructions below:
- Please email our customer support team at at CustomerService@service.eddiebauer.com or call us at 1-800-848-4910, indicating your Eddie Bauer order number, a description of the item you wish to return, and the reason for the return.
- Based on the items being returned, we will provide you with the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
- We will provide the mailing address for our Canadian returns facility via email or phone, as well as a Return Material Authorization (RMA) number to initiate the return process.
- Using the RMA number, fill out the Reason for Return Service form on the back of the original packing slip. Package your return items along with a copy of the return form. Address the package to the Canadian return address.
- Send your package prepaid and insured for the full value of the merchandise. Keep your receipt until the credit for your return appears on your credit card statement. C.O.D. returns are not accepted.
- Take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided.
- Once your package is received and processed at our returns facility, Borderfree will credit your return, typically within 14-30 business days after the package is sent. Borderfree will forward your return merchandise to us.
If you have any further questions, please email CustomerService@service.eddiebauer.com or call us at 1-800-848-4910.
