Shipping

Additional Information about Duties and Taxes on your Canadian Order

Duties and Taxes

To make things as simple as possible for you, Borderfree will handle all importing requirements. We'll bill you for the duty and applicable HST, GST and PST due on your order. (13% HST, for New Brunswick, Newfoundland/Labrador and Nova Scotia; 5% GST and 8% PST in Ontario; and 5% GST in all other Provinces and Territories.) By placing your order, you authorize Eddie Bauer to appoint a Canadian customs broker to obtain customs clearance for your merchandise and remit applicable duty and taxes on your behalf to Revenue Canada.

How is duty determined?

Your duty rate is based on a number of factors, including the type of product, the country in which the product was made, and the value of the product in Canadian dollars. Eddie Bauer items that are manufactured in the U.S. or Canada are not assessed duty. Items that are imported or made in any other country will be assessed duty based on the country of origin. Where this applies, Borderfree will include it in your fully landed cost during checkout. You will see the exact duty charges prior to submitting the order. Duty is not applicable on any order totalling less than CAD $20.

For items that are returned, customers who received their orders through Canada Post Borderfree will be refunded all duties and taxes that were initially paid. See our Returns & Exchanges Page for complete return instructions.

What exchange rate is applied to my orders?

The daily Canadian dollar exchange rate is applied to your order. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know how much your order will cost in Canadian dollars before you buy, simply add items to your shopping bag and proceed through checkout. You will see the guaranteed cost of your order in Canadian dollars prior to entering your credit card number.

What will show up on my credit card statement?

Your order will be billed to your credit card by our international service provider, Borderfree. "EDDIE BAUER WEB/PH ORDER BRDFREE" will appear as the billing company.

When will I be billed?

Your credit card will be billed by Canada Post Borderfree once your order clears the Canadian border.

How do I track my order?

Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier.

Further Questions

If you have any further questions about Canadian orders, please email us at CustomerService@service.eddiebauer.com or call us at 1-800-426-8020.