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Shipping

Customer Service

We offer great rates on shipping anywhere in the US and can send orders to over 100 countries and territories worldwide.

U.S. SHIPPING INFORMATION

Including US, APO/FPO and US Territories

Order Total Standard (3-6 business days) Express (3 business days) Express Plus (2 business days)
Up to $50 $7.99 $17.99 $22.99
$50.01-$80 $9.99 $19.99 $24.99
$80.01-$110 $11.99 $21.99 $26.99
$110.01-$140 $13.99 $23.99 $28.99
$140.01-$170 $15.99 $25.99 $30.99
$170.01 and up $17.99 $27.99 $32.99

APO/FPO & U.S. Territories: allow 2 weeks for delivery. Express and Express Plus is not available for orders delivered to APO addresses.

Orders placed after 6pm Eastern time: add 1 day shipping time.

Monogramming, Gift Boxes, Inseams: add 1-2 days shipping time for any of these services included in the order Some products have stated delivery charges noted on the pages where they are sold.

INTERNATIONAL SHIPPING INFORMATION

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories. International shoppers now get the benefit of seeing their final order total in local currency including all duties, taxes and shipping during checkout before entering credit card information.

INTERNATIONAL SHIPPING COSTS

International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.

ESTIMATED DELIVERY TIMES

Below are estimated delivery times for international orders. Once in checkout you will be quoted specific delivery times based on your selected destination country, and the shipping methods available for the items in your shopping cart. A street address is required for international delivery.

Country / Region Shipping Method Delivery Time
The Americas
Canada (Standard) Canada Post Parcel 4-10 business days
Canada (Express) DHL Express 3-5 business days
Mexico (Standard) DHL Economy 6-8 business days
Mexico (Express) DHL Express 4-6 business days
All Other Countries View List DHL Express 4-10 business days
Africa
South Africa (Standard) DHL Economy 7-9 business days
South Africa (Express) DHL Express 5-7 business days
Egypt (Standard) Aramex 7-12 business days
Egypt (Express) DHL Express 5-7 business days
Asia
Hong Kong (Standard) Yamato TA-Q-BIN 7-10 business days
Hong Kong (Express) DHL Express 4-6 business days
Japan (Standard) Yamato TA-Q-BIN 7-10 business days
Japan (Express) DHL Express 4-6 business days
Singapore (Standard) Yamato TA-Q-BIN 7-10 business days
Singapore (Express) DHL Express 5-7 business days
All Other Countries View List DHL Express 4-9 business days
Australia
Australia & New Zealand (Express) DHL Express 5-7 business days
Europe
United Kingdom (Standard) DHL Global Mail 6-9 business days
United Kingdom (Express) DHL Express 4-6 business days
All Other Countries View List DHL Express 4-10 business days
Middle East
All Countries View List DHL Express 4-9 business days
Russian Federation
Russia SPSR Express 12-17 business days
South & Central America
All Countries View List DHL Express 4-10 business days

Orders placed after 6pm Eastern time: add 1 business day shipping time.

Monogramming and Hemming: add 1-2 business days shipping time for either of these services included in the order.

DUTIES & TAXES

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the International checkout.

EXCHANGE RATE

The daily exchange rate is applied to your order. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know how much your order will cost in local currency before you buy, simply add items to your shopping bag and proceed through checkout. You will see the guaranteed cost of your order in local currency prior to entering your credit card number.

PAYMENT

Visa, MasterCard and American Express are accepted for payment on international orders. Your credit card will be billed by Borderfree at the time your items leave the United States and your credit card statement will read BF*Eddie Bauer LLC where "BF" denotes the Borderfree network.

ORDER TRACKING

Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier.

OUR GUARANTEE

Our guarantee is the same for all orders whether domestic or international and states "Every item we sell will give you complete satisfaction or you may return it for a full refund". Our customer care center will help you process your return. Customers who received their international orders through Borderfree will be refunded all duties and taxes that were initially paid on the items returned. To request a return: contact our customer support at 1-800-848-4910 or .

SHIPPING INTERNATIONALLY FROM THE UNITED STATES

If you are located in the United States and would like to ship an order to an international address your order will be sent through our partner Borderfree. You will receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you're an American traveling or living abroad.

PRODUCT EXCEPTIONS AND RESTRICTIONS

  • We are able to ship most items internationally with the exception of factory shipped items, some oversized items and restricted items such as fragrance, live plants and perishable items.
  • Gift Boxes: not permitted for international orders due to customs requirements.
  • Gift Cards and E-gift Cards: cannot be purchased or redeemed online for international orders.

FURTHER QUESTIONS

If you have any further questions about international orders, please email us at or call us at 1-800-426-8020.

The following Customs Broker statement applies to orders placed by Canadian consumers prior to May 1, 2014: By ordering goods from Merchant, you hereby authorize a licensed Canadian customs broker chosen by Canada Post to act as your agent, and to transact business with Canadian Border Services Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, to return merchandise to Merchant and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from Canada Post. In this connection, you also authorize the customs broker to endorse any refund cheque issued by CBSA in your name, so that Canada Post can be reimbursed.

By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
For Hearing Impaired
TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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