Customer Service

Eddie Bauer Adventure Rewards Program Terms and Conditions

Welcome to the Eddie Bauer Adventure Rewards program! Your participation in the program is subject to the following:

Eligibility

How do I join?

You may join our Adventure Rewards program by creating an online account at www.eddiebauer.com or enrolling in stores.

How old do I have to be to join?

You must be a legal resident of the United States or Canada and be at least 18 years of age (or applicable age of majority).

Do I have to make a purchase to join?

No. But you receive many of the program benefits based on your purchases.

May I share a membership with others?

Your membership is exclusive to you and may not be shared.

Corporations, groups or associations are not eligible for membership.

Benefits and Reward Certificates

What are the tiers and benefits of each?

Green

  • 3% reward on qualifying purchase amounts. For example, if you have $100 in qualifying purchases, $3 in rewards will be earned.
  • Member Only Sales
  • Early Awareness of Special Sales

Bronze

  • 3% reward on qualifying purchase amounts. For example, if you have $100 in qualifying purchases, $3 in rewards will be earned. Free Standard Shipping on orders shipped to the U.S.
  • $10 CAD discount on orders shipped to Canada.
  • $10 CAD discount on orders shipped outside U.S. and Canada. If at checkout, the currency selected is not Canadian dollar, discount will be converted to selected currency at current exchange rates.
  • Member Only Sales
  • Early Awareness of Special Sales

Silver

  • 5% reward on qualifying purchase amounts. For example, if you have $100 in qualifying purchases, $5 in rewards will be earned.
  • Free Shipping on orders shipped to the U.S.
  • $10 CAD discount on orders shipped to Canada.
  • $10 CAD discount on orders shipped outside U.S. and Canada. If at checkout, the currency selected is not Canadian dollar, discount will be converted to selected currency at current exchange rates.
  • Member Only Sales
  • Early Awareness of Special Sales
  • Early Awareness of New Product

Gold

  • 7% reward on qualifying purchase amounts. For example, if you have $100 in qualifying purchases, $7 in rewards will be earned.
  • Free Shipping on orders shipped to the U.S.
  • $10 CAD discount on orders shipped to Canada.
  • $10 CAD discount on orders shipped outside U.S. and Canada. If at checkout, the currency selected is not Canadian dollar, discount will be converted to selected currency at current exchange rates.
  • Member Only Sales
  • Early Awareness of Special Sales
  • Early Awareness of New Product

Purchases made with the Eddie Bauer Credit Card will increase your percentage back in rewards by 2%. Credit cardholders will only earn rewards if also enrolled in the Adventure Rewards Program. When using the Eddie Bauer Credit Card, Green and Bronze level members earn a total of 5% in Rewards; Silver members earn 7% in Rewards, and Gold level members earn 9% in Rewards. Only accounts in good standing will earn additional Rewards. Subject to credit approval. Eddie Bauer Credit Card accounts are issued by Comenity Bank.

How do I qualify for a tier?

Tiers are achieved based on qualifying purchase amount, in USD, within a calendar year.

Calendar Year Net Spend

Green

< $250

Bronze

>= $250 and < $500

Silver

>= $500 and < $750

Gold

>= $750

How long do I stay within my tier?

You receive the benefits of your new tier as soon as you qualify for it within the current calendar year and you maintain that tier status for the following calendar year. For example, if you spend $750 in January 2016, you will receive Gold tier benefits for the remaining part of calendar year 2016 and for the entire calendar year 2017.

What is the free shipping benefit?

Members at the Bronze tier and higher will receive free shipping to the U.S.

$10 CAD discount on orders shipped to Canada.

$10 CAD discount on orders shipped outside U.S. and Canada. If at checkout, the currency selected is not Canadian dollar, discount will be converted to selected currency at current exchange rates

What are qualifying purchases?

Purchases for personal use you make with your member number at Eddie Bauer stores, www.eddiebauer.com, and on phone orders. You receive rewards on net purchases, in USD, (merchandise purchases less any discounts, returns, applicable taxes, shipping, handling and payment made with a merchandise credit or reward/promotional certificate). You will not receive rewards on the purchase of gift cards. Rewards are issued for promotional purposes only when qualifying purchases are made, have no fixed value, cannot be redeemed for cash and may not be transferred or assigned in any manner to any other individual, trust, or estate.

Example

Merchandise Amount

$200

20% off order

-$40

Order Total

=$160

Reward Certificate Amount

-$20

Amount Eligible for Rewards

=$140

Will I receive rewards when I purchase or use a gift card?

You will not receive rewards when purchasing a gift card. However, you will receive rewards when using a gift card to pay for a qualifying purchase.

When do I receive my reward certificates?

Reward certificates are issued on a quarterly cycle. The specific redemption dates may vary but are generally in March, June, September, and December. Reward certificates subject to the expiration date stated on the certificate.

Reward certificates are issued in $5 increments with a minimum reward balance of $5 required. A maximum of $80 reward certificate will be issued in any redemption period.

Any remaining or unused reward balance will roll over to the next cycle.

Does my reward balance expire?

Your reward balance expires after twelve months if you do not make a purchase with your membership number.

How can I use my reward certificates?

Reward certificates are valid one time only on your purchase at U.S. and Canada Eddie Bauer stores, eddiebauer.com (if shipped to a U.S. address), and on phone orders. May not be exchanged for cash, used for credit card payments, or replaced if lost or stolen, except as required by law. May not be sold, auctioned, transferred, or combined with any other offer. VOID if altered or reproduced. Not valid on gift certificates/cards, or on prior or pending purchases. We reserve the right to cancel an order for unauthorized use. We may modify or cancel this promotion due to an error or unforeseen problems. Unused certificate amounts not payable in cash or subsequently redeemable. Cash value: 1/100 of a cent.

Do I earn rewards for purchases made prior to enrollment?

No purchases made prior to enrollment will earn rewards, including purchases made with the Eddie Bauer Credit Card.

What happens if I return merchandise that was paid for with a reward certificate?

The reward amount will be returned to your Eddie Bauer Adventure Rewards account and available during the next redemption period.

What do you do with the information I provide you with?

We will use and protect the information you provide as part of the program according to our Privacy Policy. Visit www.eddiebauer.com to view full privacy policy.

When will I see my rewards in my online account at www.eddiebauer.com?

Rewards are typically awarded within 72 hours of your purchase.

What if I do not see my rewards in my account or I feel there is an error?

Rewards are typically awarded within 72 hours of your purchase, with most activity posted within 36 hours. You must notify us of any account discrepancies within two weeks of the current program cycle, after which no adjustments will be performed. You may notify us by calling 1-800-426-8020 or emailing customercare@csc.eddiebauer.com.

May someone else use my reward certificate?

No, reward certificates are not transferable. Any reward certificates sold, transferred or assigned in violation of these terms and conditions may be canceled or confiscated without notification.

Will I receive change back from my reward certificate?

No change will be given for purchases less than the value of the reward certificate unless required by law.

May I combine reward certificates with other offers or coupons?

Yes, reward certificates may be combined with other offers or coupons.

Membership Cards

Do I need a physical loyalty membership card?

No. A physical loyalty membership card is not required but is helpful when shopping in our stores. Although not required, we recommend you provide a phone number for your Eddie Bauer Adventure Rewards account to enable quick look up in stores.

If you enrolled online and are logged into your account, your membership number will be automatically applied to your online purchases.

How do I get a membership card if I never received one or lost it?

Simply log in to your online account and print one.

If you do not wish to have an online account, you may call customer service and they can supply you with your member number.

General

By enrolling in our program, you agree to the terms and conditions, that we may change or amend, including any benefits under the program and the conditions and levels for earning Rewards at any time by providing 30 days prior written notice. The amendments will come into effect on the date specified in the notice. If the amendment results in an increase of your obligations or a reduction in our obligations and you do not accept the change, you may cancel your participation in the program without cost, penalty or cancellation indemnity by sending us a notice to that effect no later than 30 days after the amendment comes into effect or by simply not using your rewards number when shopping.

BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

Our first objective is to satisfy our customers, and so we hope to never have a dispute with you. But if we can't avoid a dispute, you and we agree to try for 60 days from the date you notify us of your concern to resolve it by agreement. If we cannot resolve the dispute by agreement within 60 days:

For U.S. Residents:

Binding Arbitration Agreement: We will submit adjudication of our dispute to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"). You and we agree that a neutral arbitrator will adjudicate our dispute and the arbitrator's decision will be final except for a limited right of appeal under the FAA.

The arbitration procedure is as follows:

  1. Notice of Dispute/Arbitration. If our customer service representatives have been unable to resolve your dispute, you must notify us of the dispute in writing. You must send your notice by first class United States mail to Eddie Bauer LLC, ATTN: General Counsel "INFORMAL DISPUTE RESOLUTION", 10401 NE 8th Street, Suite 500, Bellevue, WA 98004. We must know your name, contact information, a description of the dispute, and what you want us to do. If we are unable to resolve the dispute after the 60 day period from the date we receive your written dispute notice, you may initiate an arbitration demand with a notice in writing to the same address above.
  2. The Arbitration Hearing. If the dispute involves $10,000 or less, the arbitration hearing will be conducted by telephone unless the arbitrator decides it should be in-person. However, you may choose to have in in-person arbitration hearing in your county of residence or principal place of business, or our principal place of business—King County, Washington. The arbitrator may award damages.
  3. Filing and Attorneys' Fees. We will promptly reimburse filing fees that you incur to initiate any arbitration proceeding (this does not include the AAA fees or arbitrator's fees). If you initiate the arbitration, we may recover the AAA fees or arbitrator's fees, or filing fees we reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. If we initiate the arbitration, we will bear the AAA's and arbitrator's fees under any circumstance.We will not seek our attorneys' fees or expenses from you in any arbitration.

If a court finds any part of this Binding Arbitration Agreement and Class Action Waiver illegal or unenforceable, the part that the court has found to be illegal or unenforceable will be severed, and the rest of this Binding Arbitration Agreement and Class Action Waiver will remain in full force and effect. If a court finds that you have the right to bring an action in court and have our dispute decided by a judge or jury, you agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in state or federal court located in Seattle, Washington, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms of Use.

You and we agree to give up our rights to sue in court and have our dispute decided by a judge or jury.

However, we agree that if your claim is small enough that the law allows you to file it in a small claims court, you may do so instead of submitting to binding arbitration. We will submit to binding arbitration in any event.

Class Action Waiver: You also agree to waive—that is, to give up—your right to claim through a class action lawsuit, class-wide arbitration, private attorney-general action, or any other proceeding where someone acts in a representative capacity or individual claims are combined.

You accept this Binding Arbitration Agreement and Class Action Waiver by your purchase and or use of the products, or services that we sell you (including by becoming an Eddie Bauer Adventure Rewards member). You agree to abide by these terms without modification. We reserve the right to change terms from time to time.

To the extent this Agreement conflicts with the AAA's Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, this Agreement will control.

The program will be governed by the laws of the State of Washington, without giving effect to its conflict of laws provisions.

For Canadian Residents:

Binding Arbitration Agreement: The dispute will be determined by arbitration as set out below. If any part of these terms is found to be void or unenforceable under applicable law, all other parts of the terms will still apply.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim (a "Notice of Dispute") to Eddie Bauer LLC, ATTN: General Counsel "INFORMAL DISPUTE RESOLUTION", 10401 NE 8th Street, Suite 500, Bellevue, WA 98004. After we receive the Notice of Dispute, you and we will have sixty (60) days to attempt to resolve your concerns. If our efforts are unsuccessful, you will be entitled to deliver a Notice of Arbitration to the same address set out above. If the amount in issue is less than $10,000, the hearing will be conducted by telephone unless the arbitrator decides it should be conducted in person. The arbitration will be conducted in accordance with the ADR Chambers Arbitration Rules. The law of the arbitration will be Ontario law.

This dispute resolution clause applicable to Canadian residents will be interpreted and construed under the laws of the Province of Ontario, without regard to conflict of laws rules. The Arbitration Act, 1991, S.O. 1991, c. 17, as amended, applies to a dispute related to the Adventure Rewards program.

Class Action Waiver: You also agree to waive—that is, to give up—your right to claim through a class action lawsuit, class-wide arbitration, or any other proceeding where someone acts in a representative capacity or individual claims are combined (the "Class Action Waiver"). However, we agree that if your claim is small enough that the law allows you to file it in a small claims court, you may do so instead of submitting to binding arbitration. If for any reason a claim proceeds in court rather than in arbitration, we agree to waive any right to a jury trial, and you and we attorn to the exclusive jurisdiction of the courts of the Province of Ontario.

These arbitration terms will survive the termination of the Adventure Rewards terms or your relationship with us. If any or any part of these arbitration terms are found to be void or unenforceable under applicable law, all other parts of this arbitration provision and of the Adventure Rewards terms will still apply, except that if the Class Action Waiver is found to be void or unenforceable in any way, all of the arbitration terms shall be deemed void and shall not apply, but all other parts of the Adventure Reward terms will still apply.

EDDIE BAUER CREDIT CARD BANK LIMITED LIABILITY (both U.S. and Canadian residents) Limited Liability. Unless otherwise required by law or agreement, Comenity, its affiliates, officers, directors, employees, or agents will not be liable to you, or anyone making a claim on your behalf, in connection with (a) any termination of, change in or temporary suspension of the Program; (b) any loss, damage, expense or inconvenience caused by any occurrence outside of its control; or (c) any taxes that you incur as a result of receiving or redeeming rewards points. In addition, Comenity, its affiliates, officers, directors, employees, or agents will not be liable to you, or anyone making a claim on your behalf, in connection with any claim relating to any products or services purchased using any Certificate obtained through the Program. Notwithstanding the foregoing, any liability that Comenity may have to you in connection with the Program shall be limited to the amount of any rewards points you have earned in accordance with these Terms.

Updated July 2016
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