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Customer Service

Adventure Rewards FAQs

Welcome to the Eddie Bauer Adventure Rewards program! Your participation in the program is subject to the following:

Eligibility

How do I join?

You may join our Adventure Rewards program by creating an online account or enrolling in stores.

How old do I have to be to join?

You must be a legal resident of the United States or Canada and be at least 18 years of age.

Do I have to make a purchase to join?

No. But you receive many of the program benefits based on your purchases.

Can I share a membership with others?

Your membership is exclusive to you and may not be shared.

Corporations, groups or associations are not eligible for membership.

Benefits and Reward Certificates

What are the benefits of each level?

Benefits and Rewards Chart

How do I qualify for a level?

Levels are achieved based on qualifying purchase amount, in USD, to see qualifying purchases click here within a calendar year.

Calendar Year Net Spend

Level 1

< $250

Level 2

>= $250 and < $500

Level 3

>= $500 and < $750

Level 4

>= $750

How long do I stay within my level?

You receive the benefits of your new level as soon as you qualify for it within the current calendar year and you maintain that level status for the following calendar year.

What are qualifying purchases?

Purchases for personal use you make with your member number at Eddie Bauer stores, www.eddiebauer.com, and on phone orders. You receive rewards on net purchases, in USD, (merchandise purchases less any discounts, returns, applicable taxes, shipping, handling and payment made with a merchandise credit or reward/promotional certificate). You will not receive rewards on the purchase of gift cards. For example, if using a $25 merchandise credit on a $100 purchase, you will earn rewards on the remaining $75 of the purchase amount. Rewards are issued for promotional purposes only when qualifying purchases are made, have no fixed value, cannot be redeemed for cash and may not be transferred or assigned in any manner to any other individual, trust, or estate.

Will I receive rewards when purchase or use a gift card?

You will not receive rewards when purchasing a gift card. However, you will receive rewards when using a gift card to pay for a qualifying purchase.

When do I receive my reward certificates?

Reward certificates are issued on quarterly. The specific redemption dates may vary but are generally in March, June, September, and December. Reward certificates subject to expiration date stated on the certificate.

Reward certificates are issued in $5 increments with a minimum reward balance of $5 required. A maximum of $80 reward certificate will be issued in any redemption period.

Any remaining or unused reward balance will roll over to the next cycle.

Does my reward balance expire?

Your reward balance expires after twelve months if you do not make a purchase with your membership number.

How can I use my reward certificates?

Reward certificates are valid one time only on your purchase at U.S. and Canada Eddie Bauer stores, eddiebauer.com (if shipped to a U.S. address), and on phone orders. May not be exchanged for cash, used for credit card payments, or replaced if lost or stolen, except as required by law. May not be sold, auctioned, transferred, or combined with any other offer. VOID if altered or reproduced. Not valid on gift certificates/cards, or on prior or pending purchases. We reserve the right to cancel an order for unauthorized use. We may modify or cancel this promotion due to an error or unforeseen problems. Unused certificate amounts not payable in cash or subsequently redeemable. Cash value: 1/100 of a cent.

Can I earn rewards for purchases made prior to enrollment?

No.

What happens if I return merchandise that was paid for with a reward certificate?

The reward amount will be returned to your Eddie Bauer Adventure Rewards account and available during the next redemption period.

What do you do with the information I provide you with?

We will use and protect the information you provide as part of the program according to our Privacy Policy.

When will I see my rewards in my account?

Rewards are typically awarded within 72 hours of your purchase, with most activity posted within 36 hours.

Can someone else use my reward certificate?

No, reward certificates are not transferable. Any reward certificates sold, transferred or assigned in violation of these terms and conditions may be canceled or confiscated without notification.

Will I receive change back from my reward certificate?

No change will be given for purchases less than the value of the reward certificate unless required by law.

Can I combine reward certificates with other offers or coupons?

Yes, reward certificates can be combined with other offers. The only limitation is that multiple reward certificates cannot be combined on the same transaction.

Membership Cards

Do I need a physical card?

No. A physical card is not required but is helpful when shopping in our stores. Although not required, we recommend you provide a phone number for your Eddie Bauer Adventure Rewards account to enable quick look up in stores.

If you enrolled online and are logged into your account, your membership number will be automatically applied to your online purchases.

How do I get a membership card if I never received one or lost it?

Simply log in to your online account and print one.

Contact Us. Our customer service specialists are standing by to assist you.
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Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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