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Our Guarantee

Customer Service


Eddie was one of the first retailers to offer an unconditional guarantee in writing-he was that confident and committed to the quality of his products. And after 50 years in business he said, "My greatest contribution to the consumer was our 100% unconditional lifetime guarantee. That guarantee was part of what I sold." Eddie's philosophy guides us to this day. Every product we sell is designed to be the best and built to last. If anything you buy falls short of those standards, you're invited to return it at any time.


To give you such outstanding quality, value, service, and guarantee that we may be worthy of your high esteem.™


Every Item we sell will give you complete satisfaction or you may return it for a full refund.™

By Phone
24 hours a day 7 days a week
By Email
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By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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