Annual Outerwear Event. All outerwear on sale up to 40% off. Free shipping & returns on orders of $49 or more. Use code: FESTIVE. Shop All Men's Outerwear on Sale Shop All Women's Outerwear on Sale See details
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Our Guarantee

Customer Service

UNCONDITIONAL LIFETIME GUARANTEE

Eddie was one of the first retailers to offer an unconditional guarantee in writing-he was that confident and committed to the quality of his products. And after 50 years in business he said, "My greatest contribution to the consumer was our 100% unconditional lifetime guarantee. That guarantee was part of what I sold." Eddie's philosophy guides us to this day. Every product we sell is designed to be the best and built to last. If anything you buy falls short of those standards, you're invited to return it at any time.


OUR CREED

To give you such outstanding quality, value, service, and guarantee that we may be worthy of your high esteem.™


OUR GUARANTEE

Every Item we sell will give you complete satisfaction or you may return it for a full refund.™

By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
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TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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Our Creed

To give you such outstanding quality, value, service and guarantee that we may be worthy of your high esteem.™

Our Guarantee

Every item we sell will give you complete satisfaction or you may return it for a full refund.™

The Original Outdoor Outfitter®
Adventure Everyday™

We Outfit Life's Adventures™