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Customer Service

Make It Personal

Add a personal touch to luggage, duffels, totes and other select gear with our custom embroidery monogramming. First pick the style, color and size of your gear. Then check Monogram box, and click Add to Shopping Bag. We'll then ask you to specify the text style, thread color and initials or name, and our simple preview tool will allow you to see exactly how your choices will appear.

Get Creative

In addition to names or initials, you can monogram phrases such as "His" or "Hers", and even school or team names (maximum 9 character limit). For the Up to 9 characters option you can even include the following special characters (-, #, &, @, ", ', /, *, period, space and comma).

The cost is $6 per item. Please allow an additional delivery day for monogramming. Certain monogramming options may be unavailable on select bags and gear.

By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
For Hearing Impaired
TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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