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Customer Service

100% Satisfaction Guaranteed

Every item we sell will give you complete satisfaction or you may return it for a full refund.

Easy Returns

You may return items to any store free of charge, or send the items back to us using the label included in your package and the shipper or your choice.

Locate a store now

By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
For Hearing Impaired
TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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