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Eddie Bauer Friends

Customer Service

Join Friends

Join Eddie Bauer Friends and you'll automatically start earning 3% in Rewards toward a Reward certificate for every $1 you spend, no matter where you shop Eddie Bauer. You'll also be invited to member only shopping events and receive free shipping offers.


Already A Friend?

Visit eddiebauerfriends.com to track your balance, print Reward Certificates, and use your Reward Balance for great Eddie Bauer merchandise.


Eddie Bauer Credit Card

  • Earn 5% in Rewards for every $1 you spend
  • Get $15 off one purchase during your birth month
  • Receive the exclusive newsletter: Eddie Bauer Insider
  • Save 15% on your purchase when you open an account*
  • Earn Double Rewards on your first purchase when you open an account*

*Subject to credit approval. This rewards program is provided by Eddie Bauer, and its terms may change at any time.


Eddie Bauer Gold

  • Spend $750 in calendar year to earn Gold level status the following year
  • Earn 6% in Rewards for every $1 you spend
  • Priority handling with the exclusive Gold level phone line
  • Invitations to Gold level only shopping events
By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
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TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
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By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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Join Eddie Bauer Friends and you'll start earning Rewards for every dollar you spend, no matter where you shop.

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Our Creed

To give you such outstanding quality, value, service and guarantee that we may be worthy of your high esteem.™

Our Guarantee

Every item we sell will give you complete satisfaction or you may return it for a full refund.™

About Eddie Bauer

Eddie Bauer offers signature outerwear, apparel, outdoor gear, and accessories. All built to one standard: to be the best.