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Associate Benefits

Customer Service

Associate Benefits

The following links give you quick and easy access to the benefits you have available to you as an Eddie Bauer associate. If you have any questions, please call the Associate Service Center at 1-800-599-9393.

U.S. Benefits Information

Resource Telephone Website Mailing Address
Eddie Bauer Associate Service Center 1-800-599-9393 Email: asc@eddiebauer.com 10401 NE 8th St Suite 500 Bellevue, WA 98004
UnitedHealthcare
NEW MEDICAL INSURANCE PROVIDER, REPLACING CIGNA COMPANY-WIDE
  • 1-877-250-8186
  • Open Enrollment Hotline:
  • 1-866-873-3903
www.uhc.com
CIGNA Medical 1-800-244-6224 www.cigna.com Medical Claims address for the following states:

AK, CT, DE, DC, IA, IL, IL, IN, MA, MD, ME, MI, MN, MO, NC, ND, NE, NH, NJ, NY, OH, PA, RI, SC, SD, VA, VT, WI, WV

  • CIGNA Healthcare
  • PO Box 5200
  • Scranton, PA 18505-5200
Medical Claims address for the following states:

AL, AR, AZ, CA, CO, FL, GA, ID, KS, KY, LA, MS, MT, NM, NV, OK, OR, TN, TX, UT, WA, WY

  • CIGNA Healthcare
  • PO Box 182223
  • Chattanooga, TN 37422-7223
CIGNA Prescriptions 1-800-244-6224 www.cigna.com
  • Connecticut General Life Insurance Company Pharmacy Service Center
  • PO Box 3598
  • Scranton, PA 18505-0598
Mail Service Pharmacy:
  • CIGNA Tel-Drug
  • PO Box 1019
  • Horsham, PA 19044
Pay Flex Flexible Spending Accounts 1-800-284-4885 www.mypayflex.com
  • PayFlex Systems USA, Inc.
  • PO Box 3039
  • Omaha, NE 88103-3039
Vision Service Plan 1-800-877-7195 www.vsp.com
  • Out-of-Network Claims
  • PO Box 997105
  • Sacramento, CA 95899-7105
Delta Dental 1-800-452-1987 www.deltadentalil.com
  • Delta Dental Plan of Illinois
  • PO Box 5402
  • Lisle, IL 60532
  • AFLAC
  • Supplemental Insurance
253-862-5536 susan_wright@us.aflac.com N/A
401(k)One America 1-866-960-8230 www.eddiebauer401k.com N/A
Hyatt Legal Plan 1-800-821-6400 N/A
Ceridian Lifeworks
  • 1-888-267-8126
  • En Espanol
  • 1-888-732-9020
N/A
W2 information   Click here (link would go to attached PDF) N/A

Canadian Benefits Information

Resource Telephone Website Mailing Address
Eddie Bauer Canadian Benefits Department 1-800-599-9393 asherri.davidson-owens@eddiebauer.com 10401 NE 8th St Suite 500 Bellevue, WA 98004
Attn: Sherri Davidson-Owens
Standard Life Group Life & Health:
  • * Extended Health
  • * Prescription Drug
  • * Dental
  • * Life Insurance
  • * Disability
1-800-499-4415 www.standardlife.ca
  • Health , Prescription, Vision & Dental Claims address:
  • P.O. Box 4105
  • Postal Station "A"
  • Toronto, ON M5W 2P4
Life Insurance & Disability Claims:
  • Contact Benefits Deparment
Standard Life Group Savings & Retirement:
* RRSP
1-800-242-1704 www.standardlife.ca
  • 1245 Sherbrooke West
  • Montreal, Quebec
  • H3G 1G3
Canada Savings Bonds 1-877-899-3599 www.mybonds.gc.ca N/A
Ceridian Lifeworks
  • In English:
  •  1-877-207-8833
  • En Francais:
  •  1-877-307-1080
www.lifeworks.com
  • login: eddiebauer
  • In English:
  •   password: english
  • En Francais:
  •   password: francais
N/A
T4 information 1-425-755-6173 payroll@eddiebauer.com N/A
By Phone
Call 1-800-426-8020
24 hours a day 7 days a week
For Hearing Impaired
TTY 1-800-462-6757
M-F 7:00am-3:30pm EST
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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